Tier 1 Help Desk Technician with a Secret Clearance

Metro Center Location at a client site and flex-time!  Up to $67,000 with off the chart benefits

Do you want to be part of something substantive?

Do you want to be with a firm where the owners know your name?

Do you wanted to be treated with respect and valued for your skills?

If you answered yes, then this is the firm for you!

This three-time Inc. 500 award winning company looking for extraordinary technical, management, and subject matter experts to help continue to build a great company.  The firm is a Service-disabled, Veteran-owned Small Business professional services firm founded in December 2009.  They offer management consulting and information technology services across a wide spectrum of Federal Agencies.  They serve the National Capital Region and beyond.

The firm believes:

They enrich the lives of the people who come in contact with us.

They learn and adapt.

They are driven and ambitious.

They embrace individual contribution.

They work as a frictionless team.

Do you have what it takes to help build this firm into and even greater company?  If so, we would love to hear from you.

Under minimal supervision, provide technical software, hardware and network problem resolution to all end user computer and peripheral equipment on domain. Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Troubleshoots software and hardware failures and identifies network problems when related to personal desktop computers. Deliver technical customer support over the phone or at desk side. Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Interacts with other Tier 1, 2 and/or 3 departments to restore service and/or identify core problems. Clearly communicate technical solutions in a user-friendly, professional manner to end user. Participates in new application and hardware rollouts, testing and special projects as needed. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, and customers. Develop and implement relevant business processes complying with all relevant SOPs and metrics. Develops required specifications for simple to moderately complex problems. Coordinates with the Program Manager and government user representatives to ensure accurate solutions and user satisfaction on technical matters.

Duties of an End User Technician may include, but are not limited to apply their expertise to solve first level technical support issues for end-users of the organization’s products and services.  Uses automated information systems to analyze routine situations.  Reviews incoming service requests, both computer generated and verbal, to categorize, prioritize, and resolve, or quickly escalate to the appropriate technical authority.  Completes supporting paperwork and data entry as required.  Creates and maintains service tickets using CA Service Desk Manager.  Perform installation, repair, and preventative maintenance of personal computer and related software/ hardware remotely, over the phone or at desk side.  Read, understand and apply complex technical information and master new computer technology.

You must a SECRET CLEARANCE and 1-3 years’ experience as a desktop technician, excellent client service manner and a general understanding of IT networks and tools.

Desired certifications would be a MCSE or other similar IT certification

1-3 years’ experience supporting users with IT issues and a High School Diploma.  Working towards a degree or having pone is a huge plus.  Vocational training is excellent as well.

Regular working hours and a great environment at the client site.