IT and Help Desk Manager
This wonderful, stable and growing firm located near Farragut North/West or McPherson Square Metros in DC seeks a Help Desk IT Manager that will oversee all aspects of the firm’s technology infrastructure as well as advises on the IT security of the Firm. The IT Manager recommends, drafts, maintains, and enforces firm technology policies and procedures and is responsible for monitoring network activity and assessing system performance. The manager is responsible for assisting the firm with incident and problem resolution, and coordinates software initiatives and implementation.
You will ensure systems are performing at optimal levels; Provides hands-on support and interfaces daily with end-users, both local and remote, to provide helpdesk support; Responsible for diagnosing, troubleshooting, and resolving end-user hardware and software issues; Ability to resolve issues using effective problem-solving skill: Experience using a ticketing system to track issues and resolutions; Provide expertise and technical knowledge about software applications; Works with MSP and consultants to help maintain systems and services, resolve support incidents, and execute projects; Utilizes a ticketing or tracking system to document all requests and issues reported by end users; Research, develop, plan, organize, evaluate, and deliver IT training materials for end‑users, including user guides for software/training programs; Train end-users on software and support them to ensure their competency; Train new employees during onboarding; Manage network and document management permissions as they relate to user access, including updates to email distribution lists and account changes and deletions, to ensure network integrity and security; Maintain the Audio Visual and Telephone Systems; Monitor network activity, systems and devices; Notify end users regarding system problems, including scheduled maintenance and unscheduled downtime; Work with the MSP to maintain knowledge of all Firm operating systems and applications in order to assist in the planning, testing, and implementation of Firm software systems; Proactively research, evaluate, and, if appropriate, suggest software projects that will improve Firm performance; Participate in Technology and focus group meetings to gather feedback on applications to determine how IT can best meet end user needs.
You must have a bachelor’s degree in a related field with strong academic credentials. An advanced degree or IT certifications preferred; Experience proving IT service in a law firm is strongly preferred; Experience with IT upgrades, networking, infrastructure and project support; Minimum experience of 5+ years of IT experience; Extensive knowledge and working experience of Document Management Systems, Microsoft Office Suite & Office 365, Mimecast, Active Directory, Microsoft Exchange & Servers, Virtual desktop environments, Remote Access Solutions, LAN/WAN routing & switching, VMWare, Backup/Recovery solutions, GAP assessment and penetration testing, Desktop/Laptop image building, Audio Visual Systems, Telephone Systems, IT & Network security protocols, VoIP messaging, Data Storage, Virtualization, Systems/Network Monitoring and Disaster Recovery.
You will work core hours of 9-5:30 M-F, exempt position, $80,000 – $100,000. Benefits include subsidized health insurance, paid time off, short and long-term disability insurance, life insurance, 401k plan, and profit sharing.
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