Senior Collections Analyst – Law firm needed

Currently working remotely until November and then return to in-office with a hybrid model to work in Chicago, IL.

Salary up to $95,000 with a bonus at year-end.

Do you have incredible customer service skills?  This is the job for you!

This cutting-edge leading global law firm with offices in over 25 major business centers across the World seeks an experienced Collections Specialist to join the Client Financial Operations team located in downtown Chicago. This is a happy place that offers diversity, development, and growth to every team member. If you enjoy working with the best, then this is the opportunity for you!

You will be responsible for monitoring and collection of outstanding invoices and ensuring Partner promises and commitments are adhered to as related to the billing of their clients via direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely billing and collections. Researches, resolves and proposes solutions to partner queries to ensure timely billing of our clients. Confers with billing partners either by telephone or in person via regularly scheduled calls or meetings to determine reason(s) for aged A/R and accounts, strategize in an effort to obtain payment and ensure timely billing.  Ensures the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and / or matter.  Gathers, follows up with partners, compiles and reports on statuses as assigned pursuant to the firm’s billing and collection policy. Provides any accrual information to partners or clients as assigned or requested. Maintains and consistently updates in detail (date, time, name and title of person spoken to and details of conversation/email) all interactions with a partner or client related to their A/R and accounts within the Firm’s Financial Application, currently I4G.  Actively and consistently updates management of any potential collection or account issues as related to any partner or client requiring escalation and providing recommendations for resolution. Recommends and timely submits to the Global Director of Client Financial Services any proposed A/R or account write offs accompanied by the required supporting information and appropriate coding. Works with management to identify, propose and create solutions to recurring issues affecting the firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices, not limited to developing or revising any existing policies or procedures governing the firm’s accounts, billing, or credit and collections policies and procedures. Coordinates with the Billing and Cash Receipts departments as necessary, assists the Cash Receipts department with respect to unapplied payments and unapplied credits.  Acts as the resource to partners and clients in an effort to resolve any issues hindering payment to the firm or the billing of accounts. Prepares, reviews and distributes, as appropriate, monthly reports for delinquent A/R and accounts to partners, clients and firm management using either Aderant Expert or the current Financial Application.

Please have a Bachelor’s Degree or equivalent experience in law firm collections.

A Minimum of five years of related collections experience

Law firm or professional services experience is highly preferred

Proficiency in Microsoft Office products, required

Proficiency in Innovation Software’s I4G 360 and WebDesk applications

Ability to run SQL scripts, experience with Aderant Expert Reporting and Inquiry functions, preferred

The firm offers competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare, and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.